Terms and Conditions
Effective from: 19th June 2025
1. Definitions
In these Conditions, the following expressions have the following meanings:
• "Business Day" means a day other than a Saturday, Sunday or public holiday in England when banks are open for business.
• "Company" means Hunter Douglas UK Trade Limited, registered in England and Wales under company number 03438260 with registered office at The Darwin Building, Unit 2, Churchill Business Park, Colwick, Nottingham, NG4 2JR
• "Customer" means the purchaser of the Goods.
• "Goods" means the Company’s range of products and accessories used in the manufacture of window blinds and coverings as well as made-to-measure window blinds, shutters and associated products.
• "Contract" means the contract between the Company and the Customer incorporating these Conditions.
• "Order" means the Customer's request to purchase Goods (whether received through the Company website (preferred method) or (ii) by telephone or by email for processing by a member of staff ('manual order').
• "Price" means the price payable for the Goods as confirmed by the Company.
• "Specification" means any agreed specification for the Goods including any related plans or drawings.
2. Basis of Contract
2.1 These Conditions apply to the Contract to the exclusion of any other terms the Customer may seek to impose or which are implied by trade, custom, practice or course of dealing.
2.2 A Contract shall only be formed when the Company accepts an Order which may include automatic acceptance for Orders placed through the Company website. The Company may choose not to accept the Customer’s Order for any reason and will not be liable to the Customer or to anyone else in those circumstances.
2.3 Manual orders are processed at the Customer’s own risk and the Company strongly encourages all Customers to use the Company website for order placement, where real-time validation and confirmation features help ensure Order accuracy.
2.4 If a Contract has not been concluded between the Company and the Customer within a period of thirty (30) days from the date of a quotation given by the Company, the Company reserves the right to re-quote for such Goods and the Company may at its discretion refuse to accept any Order which constitutes part only of the Goods forming the subject of the quotation
2.5 Occasionally, an error may occur and Goods may be either incorrectly priced or described in which case the Company will not be obliged to supply the Goods at the incorrect price or in accordance with the incorrect description or at all. In these circumstances the Company will use reasonable endeavours to contact the Customer to see whether the Customer wishes to continue with the Order at the correct price or correct description failing which the Company (at its discretion) may cancel the Order and refund the Price paid.
3. Ordering
3.1 All Orders are deemed final once accepted by the Company. Final Orders cannot be cancelled by the Customer without written agreement from the Company. Where cancellation is permitted, the Customer shall indemnify the Company for any resulting loss.
3.2 On the Company website, the Customer may place an Order to purchase a product advertised for sale by following the onscreen prompts after clicking on the item to be purchased. The Customer will have an opportunity to check and correct any input errors in the Order up until the point at which the Customer clicks the button to place the Order and pay on the checkout page.
3.3 Manual Order Disclaimer:
Manual orders keyed in by Company staff are processed at Customer's own risk meaning that the Customer is liable for all processing errors and may be required to pay for Orders which have been keyed in incorrectly. For this reason, the Company strongly encourages all Customers to use the Company website for order placement, where real-time validation and confirmation features help ensure Order accuracy.
4. Price and Payment
4.1 Unless otherwise agreed in writing, payment is due by the 20th day of the month following the invoice date.
4.2 The Company reserves the right to require payment in advance.
4.3 The Company reserves the right to increase the price of the Goods, by giving notice to the Customer at any time before delivery, to reflect any increase in the cost to the Company of supplying the Goods that is due to:
• any factor beyond the Company’s reasonable control (including foreign exchange fluctuations, tariffs, increases in taxes and duties, and increases in labour, materials and other manufacturing costs);
• any request by the Customer to change the delivery date(s), quantities or types of Goods ordered or any Specification; or
• any delay caused by any instructions of the Customer in respect of the Goods or failure of the Customer to give the Company adequate or accurate information or instructions in respect of the Goods.
4.4 Prices exclude VAT and delivery unless expressly stated.
4.5 The Customer must query any amount on an invoice within 30 days of receipt or the Customer will be deemed to have accepted that the amount invoiced is correct and payable in full. If there is a dispute between the Parties as to the amount invoiced for all or part of any Goods, the Customer shall pay any undisputed amount.
4.6 The Customer shall pay all amounts in full without deduction or set-off.
4.7 If payment is not made on time, the Company may:
• charge interest at 4% above the Bank of England base rate; and/or,
• suspend delivery of further Orders; and/or
• terminate the Contract with immediate effect.
5. Delivery
5.1 Delivery dates are estimates and time shall not be of the essence.
5.2 The Company may deliver in instalments which shall be invoiced and paid for separately. Any delay in delivery or defect in an instalment shall not entitle the Customer to cancel any other instalment.
5.3 Each delivery shall be accompanied by a delivery note which shows the date of the Order, Customer and Company reference numbers, the type and quantity of the Goods (including the code number of the Goods, where applicable), special storage instructions (if any) and, if the Order is being delivered by instalments, the outstanding balance of Goods remaining to be delivered.
5.4 The Company may deliver in advance of any delivery date(s) and/or time(s) previously advised by the Company.
5.5 Delivery shall be to the location specified by the Customer in the Order. Company shall not be bound to deliver to any other location but, in the event of any written agreement between Company and Customer for delivery to an alternative location, the Customer will, in addition to the price of the Goods, be charged for any increased costs incurred by Customer in connection with delivery to the alternative location.
5.6 Customer will ensure that the Company is given all access required to deliver the Goods at the applicable delivery location.
5.7 For reasons of health and safety and to avoid any property damage, items can only be delivered to the exterior of a ground floor location at the delivery address.
5.8 Company will not provide any unpacking, installation, fitting or waste removal services upon delivery unless otherwise agreed in writing. All packaging materials shall be considered non-returnable.
5.9 Delivery shall be deemed to have taken place:
• when Goods are collected by the Customer; or
• when delivered to the delivery address stated on the Order.
6. Inspection
6.1 Customer shall have a period of three (3) days from delivery to examine the Goods for damage, shortages or defects and to notify Company in writing of any intention to reject them on any of these grounds. The Customer shall indemnify Company against any loss suffered because of Company’s inability to claim against the carriers as a result of breach of this condition 6.1 by the Customer. If this 3-day period expires without the Company receiving from the Customer any intimation of rejection of the Goods, the Customer will be deemed to have accepted the Goods according to section 35(1) of the Sale of Goods Act 1979 and will therefore be bound to pay the price for the Goods (and all incidental costs or expenses or sale).
6.2 In the event that the Goods are to be collected by the Customer no liability will be accepted by the Company for damage to the Goods notified to the Company after the time of their collection unless such damage was not apparent from a reasonable inspection on collection by the Customer.
7. Description and Samples
7.1 Descriptions or illustrations are approximate and non-binding.
7.2 Samples are for reference only and do not form part of the Contract or imply sale by sample.
7.3 The Company retains full ownership of all sampling materials and sample books supplied to the Customer, regardless of whether payment has been made in part or in full. These materials are provided solely for the purpose of facilitating product selection and gaining product sales. All sample books shall be returned to the Company within 30 days of receipt: and forthwith upon request of the Company.
8. Title and Risk
8.1 Risk in the Goods passes on delivery.
8.2 Title remains with the Company until full payment is received for all Goods supplied.
8.3 Until title passes, the Customer shall:
• Store the Goods separately and identifiable as Company property.
• Maintain them in satisfactory condition and insured.
• Permit the Company access to recover unpaid Goods if necessary.
9. Warranties
9.1 The Company warrants that the Goods conform to their Specification and are free from defects in material and workmanship for the following periods (from date of delivery):Any minor or immaterial variation between any sample and the Goods supplied will not entitle the Customer to: (i) reject the Goods; (ii) to withhold or reduce the payment of the price of the Goods (or any incidental costs or expenses or sale); or (iii) claim any compensation for such variation.
• Made-to-measure items: 13 months (2 years for pleated roof blinds)
• Fabrics and Textiles: 13 months
• Shutters:
o Colour fastness: 5 years
o Workmanship: 5 years
o Hardware: 1 year (stainless steel: 5 years)
• All other Goods: 12 months
9.2 The Company shall have no liability in respect of any defect in any Goods arising from: (i) fair wear and tear; (ii) wilful damage of the Goods the Customer or any of its employees and/or agents; (iii) the negligence of the Customer or any of its employees and/or agents; (iv) abnormal use or application of the Goods by the Customer or any of its employees and/or agents; (v) any failure to follow the Company’s or the manufacturer’s instructions (whether oral or in writing) by the Customer or any of its employees and/or agents; or (vi) any misuse or alteration of the Goods by the Customer or any of its employees and/or agents.
9.3 Where any valid claim in respect of any of the Goods which is based on any defect in the quality or condition of the Goods or their failure to meet their Specification is notified to the Company in accordance with these Conditions, the Company shall be entitled at its sole discretion to replace the Goods (or the part in question) or perform any work of rectification free of charge or refund to the Customer the price of the Goods (or proportionate price) but the Company shall have no further liability to the Customer. It is possible that the Goods replaced may no longer exactly match other Goods in the Order due to fading. Should this be the case, the Company does not accept any liability to replace non-faulty product solely to ensure colour match.
10. Liability
10.1 The Company is not liable for errors in processing manual orders arising as a consequence of a miscommunication or the provision of incomplete or inaccurate information.
10.2 The total liability of the Company is limited to the value of the Order
10.3 The Company is not liable for indirect or consequential loss, or for any loss of profit.
10.4 Except as expressly provided in these Conditions, no warranty, condition, undertaking, or term, express or implied, statutory or otherwise, as to the condition, quality, performance, durability, or fitness for purpose of the Products is given or assumed by the Company and all such warranties, conditions, undertakings, and terms are hereby excluded in so far as permitted by law.
10.5 The Company shall have no responsibility or liability to the Customer or any third party for failure to follow any instructions provided with the Product or for use of the Product for any purposes not specified in the instructions
10.6 Nothing in these Conditions excludes liability for:
• Death or personal injury caused by negligence
• Fraud
• Breach of title under the Sale of Goods Act 1979
• Defective products under the Consumer Protection Act 1987
11. Intellectual Property
11.1 The Customer shall not copy or reproduce the Company’s designs, samples or marketing materials without written consent.
11.2 All intellectual property in the Goods remains with the Company.
12. Force Majeure
12.1 The Company is not liable for delays or failures due to causes beyond its reasonable control including, without prejudice to the foregoing generality, any act of God, war, strike, lockout or other labour dispute, fire, government act, order, or legislation (a “Force Majeure Event”).
12.2 If a Force Majeure Event persists for more than three months, either party may terminate the Contract.
13. Termination
13.1 The Company may suspend further supply or delivery, stop any Goods in transit or terminate any Contract by notice in writing to the Customer if the Customer is in breach of an obligation hereunder or becomes unable to pay its debts when they fall due or proceedings are or are reasonably likely to be commenced by or against the Customer alleging insolvency or an administrator, receiver or administrative receiver is appointed or is reasonably likely to be appointed over all or part of the Customer’s undertaking and assets.
13.2 Upon termination, any payments owed by the Customer to the Company (even if they are not yet due for payment) will be immediately due and payable and the Company shall be under no further obligation to supply Goods to the Customer.
14. Privacy Policy
14.1 When the Customer provides the Company with personal information (whether purchasing from the Company or registering with the Company or otherwise) by doing so the Customer agrees to the Company Privacy Policy in its entirety (available at www.hduktrade.com)
15. Disposal of Electrical and Electronic Equipment
15.1 The WEEE regulations require that businesses involved in the supply of the electrical equipment take an active role in its collection, recycling and environmentally sound disposal. All WEEE and waste batteries must be recycled and should not be placed in household waste. WEEE is taken back free of charge on a one-for-one, like-for-like basis. Contact our collection centre within 28 days of purchase to arrange collection (collection charges apply; call our contact centre for more information). Alternatively, please take the item to your recycling facilities where special facilities exist for correct disposal. To find your nearest recycling facilities please visit the following web site: www.recycle-more.co.uk.
16. General
16.1 If any provision is found unenforceable, the remaining provisions shall remain in force.
16.2 No failure or delay to exercise any right shall constitute a waiver of that right.
16.3 The Customer may not assign the Contract without the Company’s consent.
17. Complaints
17.1 It is the Company’s intention at all times is to deal with people fairly and properly. Where there is reason to believe that the Company has fallen short, complaints can be made in writing by post addressed to the registered office stated above or by phone on 0800 389 7281, or by email at [email protected]. Calls may be recorded for quality and training purposes.
18. Governing Law and Jurisdiction
18.1 This Contract is governed by the laws of England and Wales.
18.2 Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with the Contract or its subject matter or formation (including non-contractual disputes or claims).